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IT professionals, service providers, and mobile operators can now provide advanced remote support for Samsung, HTC, Motorola and Sony Android devices using the same tools and capabilities used by many of the biggest and most demanding operator and OEM helpdesks.
LogMeIn has introduced a new update for LogMeIn Rescue, its remote support and customer care offering, that provides over-the-air (OTA) capabilities for configuring, diagnosing, troubleshooting, and when necessary, remote controlling Android smartphones and tablets.
Offered on demand, without the need to pre-install software on devices, the capabilities work in conjunction with a free, downloadable app in the Google Play market, making them ideal for bring-your-own-device (BYOD) work environments and mass support for Android devices entering the workplace. As a result, virtually any IT professional, managed service provider (MSP) or operator can now add remote support of the Android mobile operating system to their overall helpdesk services.
With this new release, IT professionals or service providers can use Rescue to quickly support users of any Samsung, HTC, Motorola, and Sony Android device running Android OS version 4.0 or higher, including popular Android models, like Samsung’s Galaxy SIII and Note 2, the HTC One series, Motorola’s Razr series, and Sony’s Xperia line. Once called for assistance, helpdesk technicians can simply ask a user to download a free Rescue app in the Google Play market, and then prompt the user for permission to access their device.
Within moments, the helpdesk technician can:
- View and remotely control an end-user’s device for troubleshooting and teaching
- Pull system information to diagnose the health of a device
- Push configuration settings like email, WiFi & APN settings
- Transfer files to and from a device as needed
All of the new capabilities are available immediately to Rescue customers with mobile licenses, enabling support for iOS, BlackBerry, Symbian and Windows Mobile devices. People interested in trying the new mobile capabilities can do so for free, by registering for a 14-day risk-free trial at https://secure.logmeinrescue.com/helpdesk/mobilesupport.aspx
